Personal Training
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Privacy Policy
Effective Date: September 2024
INTRODUCTION
This Privacy Policy outlines how Studio 16 Personal Training (“Studio 16,” “we,” “us,” or “our”) collect, use, store, and protect your personal information. By using our website and services, you agree to the collection and use of information in accordance with this policy.
COLLECTION OF INFORMATION
We may require you to provide certain information, including Personal Information, to use certain parts of our website, fulfill your requests with us, communicate with you, or provide you with certain services.
We may also use cookies or similar technologies to gather information about your behavior on the website (e.g., navigation patterns, keystrokes, interaction with web forms, etc.) and the actions you take upon receiving an SMS, call, and/or email from us.
Analytics
We use Google Analytics to analyze user interactions on our website. To learn more about Google Analytics’ information handling practices and how you can control the use of information sent to Google, please visit here. If you wish to prevent your information from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at here.
Information collected from other sources
We may collect your personal information from various sources, including our customers, service providers, business partners, and social media platforms. This information may include contact details and data related to your online or electronic network activities.
We may use the personal information that we receive from other sources to help us maintain the accuracy of or supplement the information we collect; personalize your experience with the Services; conduct internal business analysis; and fulfill other business or commercial purposes described in this Privacy Policy.
Combination of information
We may combine the personal information that we receive from and about you, including information you provide to us, information we automatically collect through our website, and information we receive from third-party sources. Where applicable, we will use, disclose, and protect the combined information as described in this Privacy Policy.
USE OF PERSONAL INFORMATION
We may use your personal information for the following purposes:
• To provide you with access to the Site and our Services, such as administering your membership account and sending you administrative information about our terms and policies.
• To send you newsletters, e-mails, or similar communications featuring sales and promotions, products and services, requests for your feedback, or other information we think may be of interest to you, in accordance with local law.
• To respond to any customer service inquiries or requests.
• To promote and administer corporate partnerships in connection with the Services.
To provide you with tailored products or service offerings.
• For internal organizational, analytical, or development purposes, such as conducting data analysis to improve the efficiency of our Site or Services, enhancing or improving our current products, services, or offerings, developing new products, services, or offerings, identifying member trends, evaluating the effectiveness of our promotions and campaigns.
• To combat fraud, and for security and safety purposes, such as detecting abusive or malicious behavior.
• To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests, and applicable legal requirements.
• For any other business purpose for which you provide consent.
DISCLOSURES OF INFORMATION
No personal information or mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
MANAGE YOUR PREFERENCES
We respect your privacy and provide you with the ability to make certain choices about how we use your personal information, as described below.
Marketing and Promotional Communications: You can opt-out of receiving marketing and promotional communications from us at any time by following the instructions included in any marketing or promotional email that you receive from us and/or by following the steps below:
A. Email Communications: When you provide us with your email address, we may send you marketing communications and updates. The email frequency varies. Your consent to receive emails from us is not a condition of purchase of any Studio 16 product or service. We do not share your email address or any consent you provide to us to contact you with third parties, including partners or affiliates, for their own marketing purposes. You can opt-out at any time by clicking the unsubscribe link in any email you receive from us or by contacting [email protected].
B. SMS Text Messaging and Phone Calls: When you provide us with a phone number, we may contact you by SMS text message or phone call. The message and call frequency varies. Message and data rates may apply. Our phone calls may be auto-dialed and/or involve the use of an AI system. Your consent to receiving text messages or phone calls from us is not a condition of purchase of any Studio 16 product or service. We do not share the telephone number or any consent you provided to us to contact you to third parties, including partners or affiliates, to permit them to text you or contact you by telephone for their own telemarketing purposes. For assistance, text HELP to +1 973-210-7262 or reply STOP to unsubscribe at any time.
Please be aware that even if you choose to opt-out of marketing and promotional communications, you may still receive important non-marketing or transactional messages from us, such as updates about your account and responses to your inquiries or requests.
Cookies: We utilize cookies on our website for a range of purposes, such as analytics and advertising. You can modify or change your cookie preferences at any time. Additionally, you may have the option to adjust your device or browser settings to limit specific tracking or refuse cookies. For more information on how to delete cookies, disable your device or browser from accepting cookies, or adjust your tracking preferences, please consult your device’s settings or the “Help” section of your browser. Additional information about cookies, including how to manage and delete them, can be found here.
INFORMATION SECURITY
Security for all information is extremely important to us. We process your information using a combination of physical, technical, and administrative safeguards designed to protect the information we collect from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, no data transmission over the Internet can ever be guaranteed to be 100% secure. As a result, while we strive to protect your information, Studio 16 cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
INFORMATION RETENTION
We will retain your personal information for as long as reasonably necessary to provide you with our services that you request, for marketing purposes unless you opt out as described in our Policy, or otherwise where permitted or required in accordance with applicable law. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.
PRIVACY POLICY UPDATES
We reserve the right to update or modify this Policy at any time and from time to time without prior notice by posting a revised version of the policy on the Site. If we make material changes to this Policy, we will notify you using a conspicuous notice on our homepage or direct communication to you via email or your account. We will obtain your opt-in consent if we use information that we previously collected about you for a purpose that is materially different from the purposes we described in the version of our Policy applicable to you at the time we collected that information. Your use of the Site or any Studio 16 facility following any revision to this Policy constitutes your agreement that all information collected from or about you after the revised policy is posted will be subject to the terms and conditions of the revised policy. The date listed above indicates the most recent change or update to this Policy.
CONTACT US
If you have any questions or concerns about our privacy practices, please contact us through:
Email: [email protected]
Phone: +1 646-543-9422
What people say about us
SANGER (FLATIRON)
“Studio 16 has been an amazing experience. I’ve never used a personal trainer before so I wasn’t sure what to expect. However Nate made me feel so comfortable right away. I was able to explain my goals and why I’m looking to start my fitness journey. He paired me with the perfect trainer, Rich. We got along great from the first session and the rest is history. I’ve learned so much about weights and nutrition. Rich pushes me to dig deeper when I feel like giving up. He’s super motivating and he really wants me to reach my goals and I trust that he’s on my side right there with me. The flatiron studio is perfectly located and you have access to play your own music in a personal space just you and your trainer. I highly recommend Studio 16. If you’re on the fence about it, this is the message telling you to sign up. It’s worth it!!!”
INGRID (HELLS KITCHEN)
“My experience with Studio 16 has been truly remarkable. I received a call back from Nate the very next day after making the request online. He asked about my goals and promised to get me there by pairing me with the right trainer. From beginning to end everything was setup in 2 days and I started with my trainer, Jonathan, a couple of days after signing up. My trainer Jonathan is truly a great trainer. He’s Knowledgeable, motivating & informative. Since the very first workout/assessment he asked about my goals and discussed, in detail, with me what I had to do achieve them and promised to get me there if I was willing to do the work. The workouts are focused, challenging and effective. Not to mention the one on one studio experience. I think it really contributes to focusing on the work. In conclusion, I highly recommend Studio 16!”
JACKIE (FLATIRON)
“I have been training at Studio 16 Flatiron for a little over 2 months and have been so happy with my experience. Nate is a pleasure to communicate with and he did an excellent job pairing me with my trainer, Helena. She is fantastically knowledgeable and I look forward to every session. I have done personal training at other studios before but the fact that you have the entire space to yourself is such a game changer. Personal training is not cheap but I’m already seeing a difference in my performance and starting to feel more confident in my skin. So for me, training at Studio 16 with Helena has been worth every penny!”
JOHN B (HELLS KITCHEN)
“I’ve never had a trainer. Frankly, going to the gym has always intimidated me. But from the first consultation call, which was the very next day after I had requested information via the website, I knew it would be a great experience. Nate immediately understood my goals and communication style, and he asked specific questions about my history with working out and what I was looking for in a trainer. I started with my trainer Nick a few days, whose energy and personality has been so motivating especially considering how much of a beginner I am. I’m wiped out by the end of the training sessions, but I feel a sense of accomplishment when I leave the studio. The facilities (I’m at the Hell’s Kitchen location) are clean and well-maintained, and as someone who is very self-conscious especially when working out, I love that it’s truly private. I’m currently in the middle of my sessions, and I already feel a difference in my strength and stamina. I’m also sleeping better (I’m the worst sleeper) and waking up with more energy. Studio 16 has turned something I dread into something I’m excited about!”
